Reference

The Legal Framework Behind Your Account

Before you open an account or make a DANA, OVO, or GoPay transaction on keris108, these are the terms that govern everything — what we can offer, what you agree to, and where our responsibilities begin and end.

Jurisdiction-Dependent AccessAccount Holder ObligationsDANA, OVO, GoPay Policy ScopeData Handling RulesEligible Regions Only
keris108 The Legal Framework Behind Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how a specific clause applies to your account, need to request a data correction, or want to flag a policy concern, these are the channels we monitor. Send a clear description of your issue and your registered account email — we will respond through the same channel.

Live Chat Start a live chat session from the keris108 site for policy questions. Have your account details ready so we can locate your record and respond accurately.
Email Support Send detailed policy queries or data-related requests to our support email. Include your registered account name and the specific clause or issue you are raising.
Help Centre The help centre covers common policy questions about account eligibility, wallet rules, and data handling. Check there first for a faster resolution path.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is handled under strict internal access controls. We collect only what is necessary to operate your account — registration details, transaction records via DANA, OVO, or GoPay, and device access logs. We do not sell your personal data to third parties. Retention periods follow the minimum required for financial and compliance purposes, after which records are securely purged.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the site performs. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected with SSL encryption and OTP verification on login. If you notice unusual access, contact support immediately to freeze activity and review recent sessions.

Data Retention

We retain transaction and account data for the period required under applicable financial rules. Once that period expires, records are removed from active systems under our data deletion schedule.

Requesting Changes

To request a correction to your personal data or to ask about what we hold, contact support via email with your account name. We will confirm receipt and respond within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we receive most about account eligibility, data rights, and how our policy works in practice. If yours is not here, reach out through live chat or email.

Yes. Access is available only where local law permits. If your region restricts this type of platform, you are not eligible to open or use an account, and any existing account may be suspended.

No. All payment methods — DANA, OVO, GoPay — must be registered in your own name and match your account identity. Third-party wallet use is a breach of our terms and may lead to account closure.

If a balance remains at the time of closure and no breach of payment terms is involved, we return funds to the originating payment method. Breaches involving fraud may result in forfeiture under our terms.

Send a request through our support email with your registered account name and a description of what you are asking for. We will confirm receipt and respond within a reasonable period.

We may update terms at any time. Continued use of the platform after a change means you have accepted the updated version. We recommend reviewing this page periodically to stay informed.

We keep transaction records for the minimum period required under applicable financial and compliance rules. After that window closes, records are removed from active systems on our standard deletion schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.