Withdraw Your Balance Back to Your Wallet
When you're ready to pull funds out, the withdrawal counter sits in the same cashier section as deposits. Choose the wallet you want the money sent to — it does not have to match the one you deposited with, though matching wallets tend to clear more smoothly. Enter the amount, check the details on the confirmation screen, then submit. If your account
verification is complete, the request moves into processing. We aim to keep the queue moving, but we won't quote a fixed payout window we can't stand behind — processing speed depends on wallet queue times and your verification status.
- Open the withdrawal counter — Go to cashier, switch to the withdraw tab and you'll see your available balance ready to move.
- Select your payout wallet — Pick DANA, OVO or GoPay as the destination. Double-check the wallet number before confirming.
- Enter the withdrawal amount — Type the amount within the limits shown on screen. The cashier will flag if the amount falls outside the current range.
- Complete verification and submit — If your account is verified, hit submit. Unverified accounts will be prompted to complete the KYC step first.